Privacy Policy
Effective Date: 14 September 2025
Welcome to [DyslexiaWrite.com] (“we”, “our”, “us”). Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our website and app.
1. Information We Collect
- Account Information: Name, email, and login data via our authentication provider (Clerk).
- Payment Information: Processed by Stripe. We do not store card details.
- Usage Data: App activity (e.g., simplifications, preferences).
- Content: Text you submit for simplification and audio creation, processed by OpenAI and ElevenLabs.
2. How We Use Information
- Provide, operate, and improve the service.
- Manage accounts, subscriptions, and billing.
- Personalise features (e.g., voices, settings).
- Support and respond to enquiries.
- Analytics and service quality (if enabled).
3. Sharing of Information
We share data only with trusted processors that help us run the app:
- Clerk (authentication)
- Stripe (payments & subscriptions)
- OpenAI (text processing)
- ElevenLabs (text-to-speech)
- [Your hosting / database vendor, e.g., Vercel, Supabase] (hosting/storage)
We do not sell or rent your personal data.
4. Lawful Basis
Under UK GDPR/EU GDPR, we process data on the basis of contract (providing the service), legitimate interests (service improvement), and consent (e.g., optional analytics/cookies where applicable).
5. Data Retention
We keep personal data while your account is active and for as long as necessary for legal/operational purposes. You can request deletion at any time.
6. Your Rights
You may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing. To exercise these rights, contact us at [your-email].
7. Security
We use appropriate technical and organisational measures. However, no method of transmission or storage is 100% secure.
8. International Transfers
Some providers may process data outside the UK/EU. We use appropriate safeguards (e.g., Standard Contractual Clauses) where required.
9. Children
The service is not directed to children under 13. If you believe a child provided data, contact us to remove it.
10. Changes
We may update this policy. We’ll post changes here and update the “Effective Date”.